I know that with Covid-19 many companies are struggling to keep in business, but Primrose is showing its customers that it does not care. I had a generic email yesterday saying that my order has now been cancelled.
I placed my order in March, with one item due in stock on the 2nd April, when I checked early April it was showing as back in stock, so I thought everything was okay.
Since then I have been sending Primrose emails and on-line messages for the past 4 weeks (phone lines closed), trying to find out when they were going to dispatch my order - not a single reply.
I have even contacted my credit card company, to report that Primrose has not sent me my order and is not replying to any communication!
I am extremely disappointed and upset that I have wasted my time with Primrose. I could have bought the items separately from other companies, but choose to use Primrose as they had all the item I wanted (or so I thought).
Like other customer I would like to give 0 star and I will never be using them again.