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The model of the watch I ordered was out of stock. They asked if I wanted to wait 5 days for the model to be in stock and I replied "yes." Then they sent me the WRONG model. I opened a dispute and finally they agreed to refund me after I sent the watch back.
According to the tracking, the postal service in China has been holding the watch in the post office for OVER 2 weeks, AFTER delivery was unsuccessful (due to nobody being present). I've written to them TWICE about going to the post office, checking that the watch has been SENT BACK, and to REFUND my credit card. HOWEVER, both of my messages fell on deaf ears; I got NO RESPONSE at all and my credit card STILL has not been refunded! What is this service?!
Anthony C.'s review of Alibaba earned 11 Very Helpful votes
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Dear Anthony,
This is Echo from Alibaba International Customer Service. I understand your frustration but I am not sure if you met with this unpleasant experience on Alibaba or AliExpress.
If it is on Alibaba, kindly note that we have an online customer service team at your service 24- hours, 7-days a week.
Please follow the seps below to get live help from our service specialists:
1. Go to our customer support page: http://service.alibaba.com/buyer/contact_us.htm
2. Click “Live Chat” to tell our agents about your concerns
They will do their best to assist you accordingly. I sincerely hope your problem to be sorted out smoothly.
Regards,
Echo
Alibaba International Customer Service