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I am trying to make a booking and cannot get through on the lines or the chat
We had booked tickets back in March 2019 and the flights were cancelled due to COVID. Rather than offer a refund, which we were entitled to, they insisted on a future credit.
We then went to book the tickets again and were charged a further $89 per ticket to re-book. Not only that, the airline tickets were $688 direct with the airlines and on other sites. Cheapoair decided to charge more for the tickets PLUS the $89 to book.
When I questioned this they said that the airfares advertised were only for NEW bookings and not for trips being re-booked. LIE. I then booked another ticket for my husband (who had a future credit with the same airline) and paid the advertised price.
Cheapoair have scammed us totally and blamed the airlines for all these extra prices.
Do not use Cheapoair - they are exactly cheap and nasty.
Tip for consumers:
Read the small print and get a lawyer. They violate international law.
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