Anne K.

The Worx weed whacker isn't bad for a battery-operated tool. But buyers are supposed to get free refill string spools for life. So I try to order some and the first thing that happens is they refuse to send me a password reset (I've forgotten it during the year or so I've had the tool.) They DO send me marketing emails. Then, they tell me I can order the free spools without logging in. Great. But the cheapest postage for these "free" spools is $10 for six of them (they probably weigh less than a couple of ounces each.) And you can't order more than 6 without paying the full $10 for every six spools. So the company is deliberately misleading customers. "FREE" spools? Not on your life.

They're telling me I can't get a refund because the order is still within their shipping dates. Six months? Really? I'll be delighted with my light summer dress here in cold upstate New York in late September. They just ignore all your explanations, requests, troubles, etc. I'm guessing the products will be junk, but how can I know, when they never arrive? I will NEVER order from them again, tempting and cool as their stuff might look in the photos.