We had bought from Tiger some years ago, so we ordered a refurb. It actually worked for a few hours, and then it didn'[t. I called and wasted a lot of tim e onm the phone. Finally they said if ti was defective, I needed to contact the refurb place. I needed a code. The person there said they could not send a code--needed an e-mail from Tiger. Called Tiger and was told they needed that code. I cried a lot. Eventually someone said someone would call back but I'm not holding my breath.