Anne F.

Trustpilot has plenty of fake reviews, one sentence or nothing at all, just 5 stars, but they remove any negative review if the company requests it. How crazy is that? Review sites exist for the sole purpose of letting anyone (courteously) express their opinion so other buyers can read it, think about it and make up their minds! I left a review of Luisaviaroma. All the information I used were easily verifiable by anyone. It's enough to take a look at Luisaviaroma's website. But it got removed because Luisaviaroma didn't like it. Wow! Now I look at Trustpilot in a different light, and honestly I don't trust a single review there anymore.

Don't trust their Trustpilot rating! They only have such a good one because they flag every negative review and Trustpilot removes it without a question. Generally speaking, you won't find any size diversity on that website. Forget getting anything beyond 3 standard model sizes (IT 38,40 and 42). Moreover, shipping fees are quite high and I've never seen free shipping promotions or anything like that. The loyalty program used to be great, nowadays to use my 40 EUR I would have to purchase for the sum of at least 120 EUR. That is 3 times the value of the voucher! And since there are no sizes to choose from, you don't really have anything to spend the money on (remember that you cannot use the voucher with any discounted items and there's more restrictions like that). Last, but not least, when you buy something from them, be very very sure that it fits because they don; t include a return label! You will have to ask for it, and then print it, running around the city trying to find a printer. All in all, the company has gone downhill and now is one of the most horrible sites for customers to shop from.