I called to inquire if the items were in stock and to place catalogue order. The store associate, Jane, (Market Street, Lynnfield, MA) has written down the item numbers and promised to let me know if they have the items, then she put me on hold (~20-25 minutes) never to return. When I called back, another store associate told me that she will not be able to help me, since she was busy. Very poor service and work ethics.