Anna J.

I was very excited to order my boy a cake for his first birthday so he could enjoy it with family while we were on vacation for the Thanksgiving holiday. I placed the order in advance and set the delivery the day before I needed it, just in case. When I placed the order the address kept autocorrecting to a different but equivalent and still correct address on their order form, since it was equivalent change I proceeded to order his cake.

The cake seemed to ship on time, but then suddenly the cake was undeliverable and was sent immediately back to sender. I contacted customer service with my concern and was told that "in past experiences, roads like that generally have another name that is recognized by the post office" and that a new cake could be made but wouldn't be shipped until the next week. I let them know that there is an alternate street name which I tried to enter repeatedly but it would not be accepted by their order form, and that a cake next week wouldn't be acceptable, the cake was ordered timely for a time-sensitive event. There was no reply to my concern, and it has been 4 days and I have not been offered a refund for an order I didn't receive due to their ordering system. I contacted the company early enough that a new cake could have been made and overnighted to the address I tried to ship to originally.

I hardly ever submit reviews for poor service but do yourself a favor and order elsewhere, his birthday came and went and I never received a refund or an apology from the company.