I can only tell you that I was not satisfied with the items I received from this website. I normally purchase city lips enhancer and it works great. I then decided to buy a lip enhancer duo from this website. I read all the reviews of the item not the website unfortunately. And I decided to give it a try, I receive my items within a decent amount of time. I tried the lip enhancers for about a week a week and a half. They do not work, I was a little disappointed so I decided to contact the skin store to inquire as to how to return my items. And of course to my surprise they said If the items are open and I cannot return them! Well how am I supposed to know if something works for me or makes my skin break out if I don't try it? And who have to go back-and-forth with the gal on the chat site regarding my returns. They just said that that's their policy and I can't send it back because they are opened and used. And then they have the audacity to offer me a $7.00 credit on their website! Stay clear of this site, I'm very frustrated and disappointed!