Anita H.

I purchased a HP laptop on April 8. I called them in June to tell them that the screen was blinking on and off. They recommended that I call Joy Systems to get help with the issue. I called them for a few weeks and never got a response until I sent an email on July 13. On July 14 I received an email with a video on how to add RAM to a computer. They were expecting me to work on the laptop based on a YouTube video. I was not comfortable with that. Since I purchased an extended warranty, I called TigerDirect and asked if this was typical and Ken (TigerDirect) told me that it was. Do yourself a favor do not purchase from them unless you are comfortable fixing computers. Now my business is out of hundreds for dollars and all they can say is they are sorry.