Anita C.

I purchased the Ralph Lauren RL6135-5003 - size 54 | Frame Only. After several weeks of waiting, they finally emailed me with the following message:
"There has been a delay in restocking this item. It may take 1 to 2 weeks before arriving at our distribution centre. Our sincere apologies for any inconveniences caused. We recommend changing to the following hand-picked in stock alternatives with a 5% discount."

My view is when doing an honest business, you never ever give assurance to your customer when you knew that you can't deliver it! Online, it was indicated that the item is in stock' and that the item will be delivered within 5 business days. That's a big lie. You dont have the item but you claimed that you do have it in stock! When in fact you dont! I read loads of bad review about the SmartBuyGlasses! They have now cancelled my purchase and informed me that my refund is on its way. I hope i really will get a full refund. Otherwise, i will not hesitate to lodge a police report and file a complaint with the International Consumer of Product. I am a genuine buyer and too bad, you have lost my trust.