Anie M.

I purchased a bra from this company paying $20.96 USD. It took 5 weeks to arrive. I was surprised to see a product received that was defectuous and missing a series of hooks on one side making it impossible to wear. I wrote a first email to the company with picture of the problem. They answered, asking for picture of the packaging and a clearer picture of the problem. I sent that with a video to show it better. No answer... wrote again, no answer... I opened a dispute on paypal which was my way of payment. They finally answered to offer to send a new item. Since I purchased the item on April 29, received on June 4 th and that we are now June 25 at this point I have no interest waiting another 6 weeks to get an item I since purchased elsewhere. So I asked for my money back. I offered to send the item back but at their charge. I received the answer this morning they will pay me only when the item is sent at my charge. Knowing the cost of shipping from Canada to HK it will probably cost more or close to amount of purchase to send back so I will just learn from the experience and stay away from this company and their attractive publicity that shows a product looking much better than the actual thing. I buy a lot from internet and this is one of the first time I deal with such a problem I could not find resolution.

When I first saw your site I was pretty excited how low the prices were on clothes that looked really nice. So I ordered few items to see if it was worth it. I just received my order and was very disapointed that I had to pay $38.08 duty on an order that was only worth around $73.00. I have oredred many times from other companies before and never had such a high custom charge. That is a big cost for such a small order. Almost half the value of the order. I ended up not saving much. Plus some pieces don't fit me even if I ordered my size and mesured according to the sites mesures. I received a legging that is very thin and transparent and has no strech at the legs. Only the shirt fit me and the bottom of the swimsuit. The top is too big. To resume it cost me over $113.00 for 2 pieces of clothes that are not worth that much in reality. Not much saving. Returning the merchandise would cost to much at the end. I wrote a message to the company and as I thaught there is nothing they can do. They will not compensate in any ways and offer to return merchandise which they know I will not do because it costs enough money already and I don't want to put any more into it. That was my first and last order with Rosegal and I would not recommend it to anyone. I will call it a learning experience. When it is too good to be true, it just is. I will continue ordering from Amazon, where you can return pieces that don't fit at no cost and you never pay custom charges that come as a surprise because you don't know the amount before. When it says free delivery, it should be free delivery. Just wanted to share my experience with you.

Rosegal solved my problem after I wrote them about the situation. They could not reimburse custom charges but they gave me a full refund for invoice. I am very happy with that solution. I did not have to return the items. I will change my review to be fair and add some stars for service and returns.