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Angel j.

  • 1 Review
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Finance, Computers & Technology

Member since August 2019

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1 Review by Angel

8/22/19
I originally signed up with this company because they were incredibly 'affordable' and like everyone else, hoping I'd never have to actually use it. As fate would have it, I cracked the screen on my IPhone X and sent it in to esurranty for a fix or replacement as promised. While filing the claim, they were very responsive and walked me through the process of wiping my phone clean and sending it in via pre-paid packaging. Once I shipped my phone off to them, that's when they disappeared. After almost 2wks of no communication, I emailed my assigned rep and received a phone call from an alleged manager. This scam artist told me my phone must've been lost somewhere in transit and he will see to it that I get a new iphoneX, and he even left me his direct contact number. After a couple of days, I called to inquire about the status only to find that the number he gave me was FAKE. I sent over 20 emails to my rep and never received a response. I called the customer service number on the website and it was also FAKE as it would ring endlessly. No one ever picked up despite me calling at different times on different days. As soon as I shipped my phone off, the company VANISHED. Through legal action, I was able to recoup all the money I sent them but my brand new iphoneX was a complete loss that I will never get back. I WAS A VICTIM OF THIS SCAM!!! DO NOT, I REPEAT, DO NOT WASTE YOUR MONEY ON THESE SCAM ARTISTS!!

Tip for consumers: RUN AWAY AND STAY CLEAR!!

angelom34
Rachel M. – eSURRANTY Rep
Please reply to my private message through this site with your name and plan number so that I can have our claims department and accounts department resolve your issue and contact you. Our toll free number is clearly listed on our site and it has been the same number for over 8 years. You may have written down the wrong number and not double checked it.

Angel Has Earned 3 Votes

Angel J.'s review of eSURRANTY earned 3 Very Helpful votes

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