Angela V.

After weeks of waiting for my boots, they finally arrived. They run SMALL. I normally wear a 7.5 so I ordered an 8. My toe touches the end of the boot, so I will not be able to wear thick socks with these. I also thought the complete inside was lined like the top of the boot - what a disappointment. My feet are going to be really cold and uncomfortable in these boots. I paid $50 and I'm very disappointed. No wonder people are selling these on Ebay for $12

I wish I had read the reviews before I ordered. I ordered a total of 10 items, all but 3 shipped, it did take a long time to get them, but I was OK with that. I really like the items I received, not high quality, but I didn't expect them to be with the price I paid. Then I get an email about the 3 remaining items not being able to ship, yet 2 of the 3 are still listed on their website - so why can't they be shipped. I didn't create an account when I ordered, I just used our paypal account (my husband and I share an account) - which I'm afraid was a huge mistake, because now they only offer store credit as a refund, but without an account, I don't know what my options are. I'll be OK with a store credit, just wish the responses were quicker. I sent this in my reply to them, now I wait to see what their solution will be. I'll come back and post once I hear back from them. This is an opportunity for them to change my 2 star rating to something higher. Here's hoping their customer service comes through.

6/27/16 Today I'm changing my rating as promised. Customer service fixed the issue and thus I'm giving them a generous 4 stars.