Angela H.

I subscribed to this box about a year and a half ago, and at the time, every subscriber received the same items. I subscribed for three or four months, and unsubscribed when I realized I wasn't using most of the items because they just weren't for me. I thought about subscribing recently because I wanted to try the Nuxe shimmering body oil, but wanted to check to see if they'd had any complaints about customer service, etc., which is what I normally do before subscribing to a box. I ended up finding so much negative feedback from customers, I decided to write this review so people who are thinking of subscribing are informed of other's experiences. I looked at Better Business Bureau, and many complaints are fairly recent, and most are about being charged fraudulently for subscriptions after canceling, and then not being able to get in touch with the company for a refund. I also read an article on a website called The Drum about the managing director of Glossybox saying that the customer isn't always right. It really speaks volumes about their customer service in general. If you look at their social media, there are barely any comments on any of their posts on Instagram or Twitter, which, to me, points to deletion of negative comments. If you look at their boxes reviewed on subscription review websites, many of the comments from subscribers say that they received a different, lower value box than other people, which really turns me off the box entirely (as if the other problems weren't bad enough). You may sign up for this box and be taking a huge risk with your money. In their terms and conditions for canceling, listed on their website, it says you have to call them to cancel. This is very difficult, when according to complaints on the BBB, they do not respond to calls or messages on social media. Also, if the managing director claims the customer isn't always right, would your complaints fall on deaf ears if you managed to get in touch with them?

I set up a Meetup group, and many people joined at first, but only one or two people would ever RSVP and actually show up. I started getting rid of members who hadn't looked at the page in four months. Members would complain about where the meetups were, and I would change the event to a place they'd go to, and no one would go. I was open to suggestions, and held several meetups at places members suggested, only to have one person show up. Then there are the weirdos. Some of the members just did not make me feel safe to be around based on their comments, and I realised that Meetup doesn't do anything to really check to see who these people really are. I'd love for them to have something that verifies the person's identity and make sure these people are who they say they are. I would get so many new member requests from people with pictures of their room, a cartoon, or some weird name. I would clearly state that they had to have a picture that shows their face, and first name and last initial if they wanted to join, but no, I still got requests like that. I shut it down recently because I was tired of paying per month for no one to show up. I really think if you had to pay just to join Meetup in general, about $5 a month, or were charged a certain amount for each group you join, people would go to more events and take joining groups more seriously. I thought Meetup would be a great way to meet people, but I haven't had a good experience in this area.