Andy G.

IMPORTANT ANNOUNCEMENT TO ALL VERTUO CUSTOMERS: How many of you customers are aware of Nespresso new secret policy change that they are quietly trying to implement behind everyone's back? Not One Person!. They are now shipping coffee, not in the sleeves that we ALL are USED TO and WANT, but simply dumping the pods bulk in a box for us consumers to deal with on our countertops. Who else is as pissed as I am with unwanted change which obviously was not researched and only done as some internal cost cutting measure! First they changed their shipping policy from FREE 2 Business Day Delivery to almost a week, now this!

I usually get my coffee my mail but when it arrived in bulk and spilled out all over the floor and became an unorganized mess in my kitchen, pantry and countertop I called Customer Service to tell them my product was defective. That person said it was the way these are being delivered and to save on "recycling cost" & the "environment". Are you kidding me, do they think we are STUPID the paper sleeves are already made from recycled paper and it is the metal pod that are a strain on the environment! Could any of you imagine buying a box of tissue and having Kleenex Company tell you sorry we discontinued the box the tissues are in', you now just get the tissues in bulk without the box dispenser, "to help save the planet!' And we decided not to tell you until you purchase our product.

So the Customer Service rep on the phone told me to go to the local Nespresso Boutique and exchange all the bulk packaging boxes with their stock of coffee boxes on the shelves that have sleeves So, I get in my car and drag my $#*! 45 minutes (ONE WAY) up to the store only to find out the store is in transition, so they are only able to change out a few flavors with pods that have sleeves... They told me that they have NO idea why the company made the changes, unannounced, but probably to save some money. They said the Nespresso store has been OVERWHELMED BY THE NEGATIVE RESPONSE to this change Really go figure How many of you reading this are as disappointed as we all are that have received these recent box shipments? Anyone recommend another Coffee Maker?!. NESPRESSO SHAME ON YOU.

Everyone That Thinks This New Packaging Is A BAD IDEA Make Your Voice Heard... TAKE THE FREE POSTAGE PREPAID RECYCLE ENVELOPE (Get the Maximum Number You Can!) AND PUT ROCKS AND STONES IN BAG AND DROP IT AT UPS STORE SO THEY CAN HEAR OUR VOICES AT CORPORATE WHEN THEY GO TO OPEN THE BAG OF ROCKS NESPRESSO PAID TO HAVE RETURNED TO THEM... MAKE YOUR VOICE HEARD!