Andrew D.

I ordered moderately expensive ($2K) earrings on 6/1/20 from a Saks associate. I specifically requested a gift box with a note. I received the earrings on 6/4/20 via mail order (even though I had expected these to be sent to the local Saks store) WITHOUT gift wrapping or a note. I immediately contacted the sales who was very apologetic, but did nothing to fix the error. So, 24 days later, I had to go out and buy a gift box to deliver a beautiful anniversary gift. Saks did nothing even though it would have been so easy to send a nice give box with the short note inside directly to me during those 3.5 weeks! When I complained to the sales associate, she was very apologetic again and the store manager offered a gift card which I declined. Saks just doesn't get the fact that they are an upscale store that needs to provide first class customer service, not try to "bribe" customers to ignore the poor service. I will NEVER shop there again.