I've been lucky with most merchants on my online ordering. A small order they claim as delivered did not arrive to me. After several interractions, they have decline to respond to me any longer. I think they should reship and fulfill their promise, or give me a refund and ask me not to return,
Last year I ordered an ECHO from Amazon that I never got. When I called Amazon they immediately sent me another item. Two weeks later the first order turned up, and I notified Amazon and they had it picked up for a return.
If I didn't deceive Amazon for $180, why would I rip off Wiki-Store for $28?