Andrea R.

Had to go thru this 'service' to receive a specialty medication in order for it to be sent to my doctor. I knew the medication would be expensive and asked them upfront how much it would cost. They couldn't answer the question. So the day of my doctor appt., my Dr's office told me that they had not received the medication yet. I had to reschedule to go again the next day because Optum screwed up the delivery. (My physician told me this was not unusual for them.) So 4 months go by, still no bill. Finally 4 and a half months later I get a bill for $1,500.00! I went to Optum's online bill pay and tried to make a payment of $500.00 towards my account. Their system would not accept the partial payment. I received an error message saying I had to pay a minimum of $1,200.00. Not happening! Next, I attempted to use my debit card for them to process a $500.00 payment but there was a notice saying that by providing my card # I authorize them to charge any future bills to that card. Not happening! So finally I wrote a check for the $500.00 and mailed it off. They never cashed the check. I mailed another check a month later for another $600.00. Again, the check never cleared my bank. Mailed a third check and they finally processed that one. By Now I have received a call about the account going to collection, so I called and spoke to someone to complain about this entire process so far. Person seemed completely disinterested. I agreed to set up monthly payments against my debit card. I have made two payments towards this and am still receiving automated calls saying it will be going to collections. When I called in again, I asked to receive a new statement showing what payments were received, I was told it would be 6-8 WEEKS before they could provide a new statement! 6-8 WEEKS! It's now been 8 weeks and I still don't have an updated statement! What a horrible, horrible way to do business! I have no idea why this type of business is even allowed or accepted because all it seems to be is a greedy, mismanaged third party set out to just make more money off the patient and provide them absolutely nothing in return.

DO NOT BUY ANYTHING from this company! I ordered 3 pair shoes that looked good on their website. When they arrived, I opened the bag and all shoes had an overwhelming order of HUMAN URINE! I attempted to return the items, but their return information on their website is vague, not indicating where to return the items to or providing phone numbers. THIS IS INTENTIONAL ON THEIR PART! I returned the items to the location that they shipped from (CALIFORNIA), but never received my refund. After sending an email to their "customer service", providing tracking numbers proving I had returned the items, I was notified that the return center is in China and since they had no record of the items being returned to that location, that they could not provide a refund. After many emails, they still have not provided the address in China.