Amy W.

Absolutely shocking experience
Absolutely shocking experience, will never purchase from curry's again.
Purchased a lap top, didn't get opportunity to set it up until outside 30 day return policy (due to circumstances), only to find product was faulty and not working properly, when trying to set up (held my hands up to the fact I should have checked it sooner, but time/ circumstance did not allow). Not useable as running so slow and not to its specification. Literally that slow it's unusable and also will not allow to be taken out of S mode (page just freezes/spinning). Contacted curry's to explain the situation, to only be offered a 'repair' on a product they supplied to me in faulty condition. Was not happy with a repair as have not used the product and was supplied faulty. Have lost faith in the product altogether. Thought it was fair to request that I return the product for a credit (not refund), so that I can purchase an alternative laptop and curry's still secure the sale. Still only offered a repair! Can understand a repair if I had used the product and it developed a fault, but it was new, had not been out the box and had been supplied faulty! If I was satisfied with a repaired product, I would have purchased a refurbished laptop for a fraction of the price, rather than buy new!
Contacted curry's to request a call with a manager on two occasions, no managers available as in briefing meetings apparently. Twice I was promised a call back, once within 72 hours and once within the same day. Still awaiting these call backs two- three weeks later! Everyone I have spoken with sounds like they are half asleep and don't appear in the slightest bit bothered in resolving the situation (I expect the customer service staff are fed up with being inundated with calls like mine, if people are complaining about similar experiences). I called Curry's again today and finally got to speak to a manager, who again insisted a repair is the only option, as I am outside the 30 day refund policy in the terms and conditions. Nobody is taking on board that the product hasn't been used and was supplied in faulty condition. Have now lost faith in Curry's customer service also. I'm pretty sure given Curry's have not called me back as promised on two occasions and I have now waited two-three weeks, that they are now also outside of their terms and conditions. Still not willing to resolve my issue and weeks later my son still without a working laptop purchased for his birthday (for use with school work). Requested a letter of deadlock confirming that Curry's not willing to offer credit or refund for a product supplied in faulty condition, which hasn't worked properly from taking it out of the box. Also requested an explanation/reason as to why a manager has not called me back as promised on two occasions. Apparently there is now also an issue with providing the letter/email, as they are struggling to find a department who can supply this. Most definitely going to take the matter further. Disgraceful experience, really poor customer service.