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Amy T.

  • 2 Reviews
  • 6 Helpful Votes
  • 0 Thank Yous

Experience: Shopping

Member since December 2015

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2 Reviews by Amy

As my Christmas gift, my husband made an online ETSY purchase from AuroraDesigner of a gold ring with small sparkly diamonds that I had admired. When I opened it, I thought he had bought the wrong one as it seemed to be a plain gold band and looked nothing like the merchant's advertised photos. My husband admitted that when it arrived, he also thought it may have been the wrong ring but he wanted me to see it on Christmas morning before making any decisions.

I contacted AuroraDesigner, Jo Dane, and explained that the ring did not look like the photos and I would like to return the ring in exchange for a refund. I stated that I would pay for the return shipping and that I did not wish to be refunded the original shipping cost.

AuroraDesigner admitted that the ring did not look as it does online because their photos had been taken with a zoomed in macro lens to enhance the ability to see the diamonds. However, they said they would not accept the return because it was made to order. Because they actually had several of these rings in stock, I pointed out that this was not a custom order. They then said they would not accept the return because the return period had passed. When I reiterated that it had been a Christmas gift and therefore I had not actually seen the ring until the time that I contacted them, they asked for the order number and told me they would look into it. They then stopped answering my emails.

I so wish I had done research on this merchant before telling my husband about the ring. In hindsight, I found there were already other customers who had written online complaints about Jo Dane of AuroraDesigner regarding pieces of jewelry being defective or with misleading photos and the merchant's unwillingness to stand behind the product/refusal to acknowledge the customer's concerns/emails.

I have never had any experience with an ETSY shop that didn't end with my writing a 5 star review so I followed all the steps to file a complaint against the shop. ETSY asked for additional photos, which I submitted, but ultimately said they could not reach a determination regarding the ring and closed the case.

Because I appreciate the ease shopping online provides, especially at Christmas, I forget that there are merchants like AuroraDesigner who are all too happy to take advantage of an online shopper's inability to see the product in real life prior to purchasing it and must rely on the honesty of the merchant, the honesty of their photos, and their integrity in standing behind their product. I feel sick at being taken by AuroraDesigner and I wish I would have done a better job researching them.

Tip for consumers: We purchased this ring through the merchant's ETSY shop.

Jo D. – Aurora Designer Rep
It's disheartening to receive a review like this from a customer who just did not fully review and did not fully understand our item listing. This ring was advertised as "a dainty ring set with small diamonds. The ring is 1.3mm in width and each diamond is 0.09mm in size". It is a slim ring made from solie 14K gold and delicately set with sparkly diamonds. A ring similar to this retails for 2x-3x our price at other online retailers. This customer does not understand the daintier jewelry doesn't take less work, it requires a higher level of craftsmanship!

We are a small woman-owned business who couldn't afford to have a generous return policy. All of our terms were stated clearly in our listings and policies. We take pride in the quality of our products, the accuracy in describing our items, and in standing behind our policies. We invite everyone to check out our almost 1800 5-star reviews and not rely on one outlier review. See our other reviews here: https://www.etsy.com/shop/AuroraDesigner#reviews
I bought a table that looked great online and even though it was more expensive than RH, I believe in supporting small business owners .

However, it was very clear that I was the victim of false advertising by way of omission. On the advertisement for this product, only the tabletop is depicted in photos and description. Nowhere does it show or note that the table base and legs are made of a completely different and vastly inferior "wood" to the point that the base and legs are splintering, chipped and rough. A pair of my denim jeans were snagged by the shoddy material. My nephew got a splinter when he grabbed the table leg.

The merchant who made this product was clearly well aware of their bait and switch and refused to take responsibility because their scam worked. If they believed in their product, they would stand behind it.They managed to put one over on a customer and I bought a table believing it was as advertised.

I tried to return this table and the merchant insisted it must have been damaged during shipping. I feel certain that no one took off the table legs that actually matched the table top and replaced them with some chipped and splintered wood, but Scoutmob stood firm that this was the case and just offered to send me touch-up paint. I sent them photos, showing that touch-up paint would not miraculously transform the table into one that matched the online advertisement.

I am sick that I was deceived by this company and I cannot believe that they are allowed to get away with these scams.

I filed a report with the Better Business Bureau but Scoutmob did not respond to said complaint. I can only hope that I can prevent others from the fraud that is Scoutmob. DO NOT SHOP HERE.

Amy Has Earned 6 Votes

Amy T.'s review of Aurora Designer earned 3 Very Helpful votes

Amy T.'s review of Scoutmob earned 3 Very Helpful votes

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