If I could give zero stars, I would. In theory, the shop is great-a variety of artisans showcasing their goods... I saw several things on the site that I liked. However, customer service is atrocious and I honestly don't know how they remain in business. Their phone is "out of order" and they only answer emails once a day. And each time they answer, it's a different representative answering you, so you have to re-explain the issue over and over again. I was never able to get a resolution for my problem. I will never order from them again. I googled the items I wanted and found some of them elsewhere--