Amy P.

I ordered 2 small photobooks and some prints. All the prints had what looked like a hair in the same place on the photos. The photobooks were terrible quality, looked like they had been printed on a 10 year old home printer (low res and faded, despite using high res images). What's worse is that one of the photobooks had a few pages of pictures of someone else's baby (I'm assuming my baby is in some other customers book?!). I spent a long time on two live chat sessions and then half hour on the phone to them. They made a huge deal of giving me credit for one slightly larger book, instead of the two small books I had paid for. I still have to pay postage on the new book (and postage already paid on the two useless books). I also have to spend hours remaking the photobook, because despite the dimensions being the same, I cannot use the existing project for some illogical reason. I honestly don't know if it's even worth ordering it, because I cannot trust the quality, or even if it will contain my photos!