Amy K.

Love the products, the promotional codes you send never seem to be valid.

I placed my first order with this company in October and received a confirmation indicating I would receive a notice when my order was shipped and would be given a tracking number. Six days passed and I did not receive the shipping confirmation. I sent an email and was only then told that one of the four items I ordered was back-ordered two weeks. I frankly did not understand why I had not been told about the back order problem when I placed the order. In ordering from other on-line companies, I have always been informed if an item is not currently available. Giving the company the benefit of the doubt, I decided to wait the additional week (one week having already passed) to have the order shipped. It took an additional 12 days until I received a notice that my order was "ready to ship." I was astonished to be informed in this email, however, that a different item that I had ordered (not the back-ordered item) was now not available in the size I had ordered. I was asked to O. K. the sending of a smaller package, with a refund of the difference in price, but no change in shipping costs. After expressing my confusion as to why the item that I ordered had not been reserved for me, and being giving an apology for the mistake and an offer to "upgrade the shipping" at no extra cost. I reluctantly agreed. Six days later my package finally arrived. The "upgrade" consisted of shipping the item UPS ground from Texas to Massachusetts. I do not consider this to be an upgrade. I contacted the company, was given apologies and excuses, and offered 10% off my next order. I would not order another item from this company under any circumstances. They need to seriously re-work the ordering process, email notification system, and customer service department.