FunnyFur has a rating of 2.2 stars from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. FunnyFur ranks 352nd among Pet Supply sites.
I ordered items from this site according to the sizing they showed for the items. The items were beautiful but were way too big. They made me pay return shipping and didn't refund the shipping costs. Plus there is a restocking fee. I argued that it was not my error because I ordered according to the measurements they show. They basically said too bad not their problem, it's my problem. I think this is highly unfair and even deceptive. They don't care about their customers and don't care if you ever return to shop there again. Please Beware!
I ordered items from this site according to the sizing they showed for the items. The items were beautiful but were way too big. They made me pay return shipping and didn't refund the shipping costs. Plus there is a restocking fee. I argued that it was not my error because I ordered according to the measurements they show. They basically said too bad not their problem, it's my problem. I think this is highly unfair and even deceptive. They don't care about their customers and don't care if you ever return to shop there again. Please Beware!
Takes a little while to ship and one package was missing a dog collar I ordered. I emailed them and they sent a replacement. Otherwise, cute stuff.
Terrible experience. Order a dog collar. 3 weeks later I emailed them asking where it was and they stated it was back ordered for 6 weeks but they would upgrade the shipping. 7 weeks later I emailed them again (as they cannot proactively let their customers know if something is delayed). They did not respond. Ultimately, I called and finally got ahold of someone and just had them cancel the order. In total, I emailed them probably 5 times (only got a response twice) and called twice (left a message and they never responded), My recommendation is to avoid this website at all costs. Absolutely terrible customer service!
I placed my first order with this company in October and received a confirmation indicating I would receive a notice when my order was shipped and would be given a tracking number. Six days passed and I did not receive the shipping confirmation. I sent an email and was only then told that one of the four items I ordered was back-ordered two weeks. I frankly did not understand why I had not been told about the back order problem when I placed the order. In ordering from other on-line companies, I have always been informed if an item is not currently available. Giving the company the benefit of the doubt, I decided to wait the additional week (one week having already passed) to have the order shipped. It took an additional 12 days until I received a notice that my order was "ready to ship." I was astonished to be informed in this email, however, that a different item that I had ordered (not the back-ordered item) was now not available in the size I had ordered. I was asked to O. K. the sending of a smaller package, with a refund of the difference in price, but no change in shipping costs. After expressing my confusion as to why the item that I ordered had not been reserved for me, and being giving an apology for the mistake and an offer to "upgrade the shipping" at no extra cost. I reluctantly agreed. Six days later my package finally arrived. The "upgrade" consisted of shipping the item UPS ground from Texas to Massachusetts. I do not consider this to be an upgrade. I contacted the company, was given apologies and excuses, and offered 10% off my next order. I would not order another item from this company under any circumstances. They need to seriously re-work the ordering process, email notification system, and customer service department.
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