Ameera D.

I won't order online from Zara anymore. They sent me pants with a gaping hole in the leg. I physically took them into the store (40 mins away from where I live) and the manager saw the pants and told me I would have to go through the process online. Their customer service staff aren't on the same page and luckily, I took a picture before I sent them back with the shipping label they gave me because they were just going to refund me and not send me a pair that weren't damaged as I had asked. He said if I wanted the pants, I would have to order them for $50 as opposed to the $30 I originally paid for them. Ultimately, I would have to pay $20 more for being sent a damaged item (INSANE). I was told by the first rep that as soon as I sent the package, my order would be shipped to me. I called today to check and spoke to a rude customer service individual who recognized himself as a supervisor. I have been given the run around. I understand that it's the holiday season, but this is really ridiculous. I am still waiting on a response as to whether or not I will get a pair thats not damaged.

I would give them 0 stars if I could. I ordered these White Leather Chuck Taylor All Star Lugged High Converse Sneakers and received them fast, however, that is the only good thing about my first order here. These shoes are 2 sizes too large, and they look like they've been worn. I sent pictures to the last person I spoke to. When I ordered this shoe, the first sizes listed were in US and not in UK. I even checked again online after I purchased the shoe to make sure I hadn't made a mistake. The first listed size is in US. I chose a size 9 US, but received a size 11US/9UK. Not only is this the wrong size, the shoes are also dirty and look as though they have been worn. I am incredibly disappointed that this is my first experience shopping with SSENSE. I have recently discovered this site and I was super excited because these shoes are sold out everywhere and I found them here. I desperately wanted these shoes by Christmas, and now, since the first few people I spoke to have been completely useless in helping me with this issue, I am STILL waiting on a shipping label to send these shoes back to get my money back. This is NOT what I expect from customer service especially when this is THEIR error and not mine. I find it completely insane that I was offered $25 to keep a dirty shoe that cost $95 including shipping, that's 2 sizes too large AND was offered 10% off of my next order when the current issue hasn't even been rectified and 0 attempts have been made to do so after I have clearly stated that all I want is a refund. I understand that it is Christmas time, but at this point, if a company is sending out dirty shoes that are the WRONG sizes, my issue needs to be a priority. I'd be careful ordering from them. I ordered these shoes on December 14th, and received them on December 19th.