Ambreen B.

I prepaid through PayPal for 4 lights special order. Lights are fine. Lumens took prepayment in June. Out of the blue on 10-17 I receive 2 notices from RFGI collections. WTH? Order was prepaid. Takes 1 week for Lumens to admit THEY FAILED to collect sales tax (100%) their fault and their 1st move was to send to RFGI collections. What BS. I disputed with RFGI, reported to Consumer Affairs and the CA Franchise Tax Board. CA sales tax law: if merchant fails to collect, consumer to pay directly to FTB. After all, this or another company could be going out of business and who knows what they would really do with the $$ now. Also PayPal refused to help them, which also makes you wonder what is now going on. AVOID AVOID AVOID especially special orders as they may be having cash flow or operational problems. What vendor really "forgets" to collect sales tax? "Ryan" at customer service emailed me to say that "We have researched and can not find why this happened." NOT A BUSINESS WITH PROPER BUSINESS PRACTICES and they will try to RUIN YOUR CREDIT.

I purchased a (OOAK) chest on May 17th. They claimed it would be delivered on June 19th, using Metropolitan Warehouse (another terrible company, check out their reviews). They set up a delivery for June 19th and then informed me by phone on June 18th that that they didn't have the item and don't know when it will arrive 'at the warehouse' or where it is. This happened 3 more times before today (July 20th). I was onto them and started documenting all the lies including with Metropolitan Warehouse. Chairish 'customer service' (a Complete Joke) is overseas somewhere, possibly India, and are consummate liars and scam artists. I opened up a PayPal dispute last week and scammer "Darshan" from Chairish told me they couldn't deliver on July 18th unless I closed the dispute- I told him this was a bold-faced lie, and so he backed off, not to be heard from again. Of course there was no delivery on July 18th so I did the credit card chargeback on July 20th. Then "miraculously" I received a refund from "Tamara" (on Indian business hours) plus a $200 "Discount" because I had told them I was putting them on blast on the Internet. "Tamara" stated she had "just" found out the item was "irreparably' damaged, how CONVENIENT and plausible. This after 4 weeks of no one telling me WHERE the item is, since it isn't "at the warehouse". Anyway you get the picture: completely horrible company. And of course they "Darshan" tried to blame COVID-19 for the "small delays" because when you are this terrible, of course you will go there. AVOID AVOID AVOID. And I wouldn't but anything else from them if they paid me $2000.