Amber J.

Please take these reviews to heart. I saw that they had some bad reviews but figured that every business had that same problem here and there so what the heck. I had the exact same problem happen as listed below. First off I ordered one item, however mysterously when I entered my card info and hit submit somehow my one item was processed as two. Though I am very accurate and was sure that Fubao's system made the error I decided to keep the double order anyways since shipping didn't change and I knew I would be ordering more in a few months anyways. 1st red flag! Also I made it a point to order my item well in advance of the Christmas holiday to account for holiday closures of businesses and mail deliveries. A day after I placed my order I called them to see what the processing time was like so that I could plan the delivery around traveling for the holidays. I should also mention that I went with this company specifically because of their company policy of a "5-8 business days" ship time. Ugh, anyways when I called the gentleman informed me that they had a 2-4 day processing time before shipping. Ok not great but still decent to receive my product in time, which he also confirmed would be to me before Christmas because "the mail still runs up to Christmas Eve". I waited the full four days and still my status on their site said "processing" with no charges having been made on my card. I called again and left a message but got nothing in return. Hearing nothing from them the 24th rolls around and still no charges on my card meaning that they hadn't even processed my order. I called on the 24th and 25th leaving message after message with no luck. Still willing to give them one more shot though since I just needed my medicine a. S.a. P., on the 26th I accepted yet another promise from the same gentleman who confirmed my order would be by the 24th via voicemail saying that he was processing my order that day. I should have known better though when his voicemail ended in a very rude way saying that "they take vacations too" and was off for the holidays for the past few days. Ok Fubao guy…that is not the problem. The problem is the false shipping statement that you post on your site and tell your customer but have no intentions of fulfilling. Anyhow, days pass again and still no charge or response. Finally on Jan 1st I got fed up and called my bank asking them to flag Fubao in case they decided to charge from that point on. I then called and left a message with the company stating that they were to cancel my order, and any charges to my card from that point on would result in immediate investigation and retaliation on me and my banks part. Ah the big ending... the next day on the 2nd they sent me an email saying my order was cancelled due to the item being out of stock. The first I had heard about my stuff being out of stock! They jerked me around for almost a month with straight up lies. If your business closes for Christmas then that is great, but give your customers the courtesy of knowing that their orders aren't going to be processed in time so they can possibly choose another way to get their product. But that's really just the icing on the cake because my order should have been ready before that anyways. Look people please take these reviews to heart. This company also has a horrible Better Business Bureau Review as well. If people have gone as far to file one of those reports then you know this business is garbage. Let's not give them the opportunity to stay in business until they gain some morals and values with respect to their customers and really just common courtesy for others in general. Chance it if you so choose but don't say you weren't warned. The herb that I ordered was part of an infertility regime that I am on after years of failed attempts and because of them jacking me around a whole cycle was ruined for lack of that herb ever making to my house.