I ordered 4 of the same products 6 months ago. After constantly bothering them with emails, they finally shipped one product with no explanation for not shipping all 4 items. Constant emails have been replied with: "out of stock, waiting for shipment from manufacturer." I paid in full for the 4 products, and expect the full order to be shipped in a timely manner. If they have trouble stocking supplies - then their web site should state that at check out.