Amanda S.

Only part of my order was shipped and when I called customer service she was very understanding and immediately got my information to send out the rest of my order. I received it well packaged and complete within the week and she had even included a bonus item for my trouble. Customer service matters! Thank you.

I ordered almost $200 worth of product and used the wrong coupon code. I immediately called to cancel the order and after a long wait was told it was cancelled and to reorder on the website with the correct code. So I did. Only it was not cancelled. I tried through email and their online chat to get it cancelled and they couldn't so now I have two almost identical orders and almost $400 of product. I asked if they could refund me for return shipping and even though this was their blunder they will not. The people I talked to on the phone were almost impossible to understand and I'm not exaggerating their English was very very bad. The whole experience is awful and I will never ever order from this company again.