Amanda G.

Experience!
This was my first time ordering from Zulily. I ordered a lace skirt, a tunic dress and a board book for my son. The prices were half of what I could get them anywhere else. When my items arrived the skirt was ripping at the seams. I called immediately and a real person answered immediately. I loved the skirt and worried that I would have to send it back and I wouldn't be able to get a new one due to limited stock. I could definitely repair the skirt, but that's not the point, I paid for a brand new item so it shouldn't be coming apart at the waistband. Because I didn't want to return it and planned on repairing the skirt, I assumed to not get very far and really only be able to notify them of the issue. Well, To my surprise, they not only refunded my item with my choice of store credit or otogonal payment method, but they also gave me $10 in store credit on top of that. No returning hassle needed. My issue was solved in less than 5 minutes and I couldn't be happier. Not to mention, the customer service ladies I spoke with where incredibly kind! For People complaining about shipping times, Zulily have to wait for the item to first ship to them and then they ship it to you. So, it is understandable that shipping times are a bit longer than other places, however this is not hidden from the customer and I knew before I had ordered because it is stated in their shipping and returns policy. Besides the Rip in the skirt my items where exactly as I expected them to be and of great quality. All the sizes were as stated in the sizing information. When ordering online it is crucial to check the sizing info. I am almost ALWAYS a medium but according to the sizing info on the dress I bought I was a large, so that's what I ordered and it fits beautifully. I will definitely continue to shop with Zulily, great finds and a great price with prompt and curteous customer service!

First off let me say, I am a Walmart girl! I LOVE Walmart and I shop there for literally all my needs. The prices can't be beat and I can always rely on them having what I need. But when it comes to having to make an online purchase, I almost always run into problems. And I have never had a good experience with their customer service when calling. On this particular occasion, My mom had ordered a video baby monitor to be shipped to my house, when it arrived I realized that they had shipped the wrong monitor. They charged her for the more expensive video one she ordered but sent the much cheaper, non video one instead. Upon calling customer service I was met with the absolute rudest agent, he was unhelpful, rude in tone and downright insulting. He was of zero help and gave us only the option to return it via mail without a bunch of leg work on our part with no apologies. Remember, my mom ordered and was charged for the monitor we wanted but sent a cheaper one instead, they had our money and we had an inferior product because of their neglegence. Well when getting off the phone feeling disrespected I decided to head to my local Walmart to speak with someone in person and the CS agent working was more than helpful and we received the correct monitor with far less hassle than the rude man on the phone told us was necessary. Also, when I calmly asked the man on the phone for his ID number he refused, would give me only his first name and would not tell me how to spell it.
I wish I could say this was the first time and the last time I had to deal with walmarts online customer service reps. Sadly, it wasn't. One particular time, I called to inform them, which truly was only me being kind, that they had inadvertently refunded my account for an item I purchased but they sent it out anyway. Being that I don't like dishonesty, I called to explain this to them, the man who answered was completely rude, talking over me and not listening the issue, which by the way did not benefit ME in any way. When I asked to speak to a higher up he hung up on me. I should have stopped there but I called back and sorted the situation and Walmart got their money back. This is just two out of four negative experiences I've had with walmarts AWFUL online customer service department. I have since stopped purchasing anything online from Walmart to avoid having to deal with their nasty customer service agents.
I suggest buying from other online retailers, who care about their customers and making sure their order is correct the first time. Nothing is more upsetting than spending your hard earned money, getting the wrong item and getting belittled by the company for it then having to jump through hoops to fix their mistake.
Needless to say, Walmart has missed out on thousands of dollars in purchases from myself and my family members because of their horrible online customer service.
This is sad as I said, I'm a loyal Walmart shopper in store, I just wish they had the same for their online department as they do in store.