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Wish I read these reviews... when signing in to iCloud to monitor an iPhone, monitoring works for a day (that's only IF the iPhone is backed up, otherwise it shows 0 texts). ICloud prompts child to reset password, which won't let teensafe in. Vicious circle of getting nowhere. AND, you can sign up for a free trial, BUT will only show you limited info and makes you buy the membership to see more than 3 texts. Once you buy, if you don't cancel on time (you HAVE to call to cancel) they will not refund your money!
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Greetings,
We understand you’re frustration in dealing with the Apple iCloud account lockout issue. We do have a full team of development resources working on this issue.
It is difficult to determine the exact cause, as various factors seem to contribute to account lockouts and they can happen instantly or can be delayed by a day or more. Moreover, not every customer who performs the same pattern of actions is affected in the same way.
While detecting the precise cause is difficult, what is clear is that the issue is industry-wide and affects all monitoring services.
Regarding the trial, we do require a call to cancel so that we can verify that it is a parent canceling, not a teen. And in our terms of use it states that if you download data we won’t refund that month as the service has been used.
Again, sorry it didn’t work for you but our goal is to provide options for parents to protectively monitor their tweens and teens and at times issues come up that are out of our control. Best, the TeenSafe team