Alondra W.

I have been a shopper for years before they were even popular. The shipping was always great. Would be shipped out same day and I would have it in the next two. I have bought tons of stuff from them and spent a lot of money here. Lately, the shipping and customer service has been horrible! They are going to ruin their company with this. I bought several items on November 30th and they have yet to be shipped. The site says there could be a 7 day shipping delay but I am having a feeling it will be far longer than that. I got to the point I just wanted to cancel the order, and sent an email. A woman by the name Monique responded that I could not cancel the items and could not get a refund of my money even if I did. That is absolutely ridiculous. That is not my fault that your shipping sucks. I should not be punished for your mistake. The same thing has gone with purchasing and the item is out of stock. They don't notify you, only ship out with you expecting all to be there and then you open the box to have an e-gift card in it. No option to get your money back. Who said I wanted to buy anything else from you after the mistake? Give me my money back. It is starting to become theft in a way. I looooove the clothing on this site but, I am not sure I will buy again. If you are having heavier than normal purchasing, that doesn't mean you make everyone wait ridiculous amounts of time to receive yet SHIP their order that means you HIRE MORE EMPLOYEES to work. You guys have more than enough money to do that... I am so disappointed in them and their policies. It is not your right to keep people's money for your own mistakes. People don't want to shop somewhere they have to worry about. Part of the reason I choose to shop here is because they are well,... were reliable and I knew what I ordered is what I would get just as expected unlike some of the other sites out now. Fix your issues or lose your customers it's that simple.

I have been a JF customer for about 5 years now, I usually never would have a problem with them, until I logged into my account one day and boom I was charged $39.95 from a card that was not even connected to that account! I thought that was fraud but okay. Anyway, I had no clue where the charge in my bank account had even came from until I disputed it and JF had the never to send them an explanation with the credit listed on my account for a purchase I never made to a card that is not even conncted to that account. I went back and forth with my bank about how I could get my money back, and they suggested I contact JF. When I contacted them, the lady I spoke to tried her best to convince me not the cancel my account, kept trying to covince me to just use the credit. I was very nice, but eventually I turned belligerent, because I just wanted my money back. They kept giving every excuse why they couldn't give it back until I started to get infuriated, demanded the money back or I would report them to the BBB. They finally agreed to give it back, BUT! I have yet to receive a refund. I called my bank and they are showing no history of a refund being deposited in the account anytime soon. They were supposed to have refunded my money on the 3rd, it is not the 12th and I still do not have it. I decided to call them back about it and they kept telling me they have no history of a credit on the account blah blah. They finally found the info about the credit, and claimed it has been refunded in their books. I asked them for a notice of proof, the rep was supposed to email it to me and I have never got that or the refund. I am highly disappointed that this company is allowed to just steal from customers. I will get my $39.95 back by any means possible this is called fraud. Not only will I never buy from this company or Shoedazzle because they both seem to run on the same BS, I suggest you do not as well and not take the risk of money randomly being withdrawn from your accounts.