Alma S.

I booked a hotel through Priceline that was refundable within 24 hrs of date. I cancelled 16 days ahead and still have not received my refund. I was not suppose to be charged until I arrived at the hotel but instead I was charged immediately. I called Priceline weeks later to check on my refund. Priceline connects you to Booking.com. The gentleman I spoke to was very condescending and said I needed to send three documents including my bank statement to prove I had been charged. The hotel didn't have any record of my payment because the charge to my account had been by Priceline but the gentleman kept referring to the hotel. Was an extremely frustrating experience and I will never book through Priceline again. At this point I have turned the matter over to my credit union to handle. Still waiting for this issue to be resolved.

Don't deal with this company. I have made numerous phone calls ( never reaching a live person) and tried live chat, and numerous e-mails. No one will get me the return label to return my inferior product. I was going to return it and order a more simple version but am definitely having second thoughts. I only wish I had read the reviews before dealing with this company. EXTREMELY DISAPPOINTED.