When you book with airbnb be prepared to throw your money on a nonexistence service, unreliable host, false promises. And if you send your complains to airbnb, they don't even bother to reply you. Host can get away practically with every thing. We booked our accommodation in New York with a airbnb host, called Ehab, who claimed to have a beautiful, clean apartment in Manhattan. Our trouble started right from airport- host refused to meet us in apartment to give us keys because it was 10.30 o'clock at night and he thought our arriving time,( which we informed him well in advance)22.30 means 8.30 pm. After hours of delay and lots of difficulties we managed to get inside only to find the place full of dirt and filthy bed linens. There was no TV as was promised in host's advertisement, toilet sink knob was broken and there were hardly any utensils in kitchen. But our high lighted holiday horror was still to come. There was some confusion of our check out date while we were making booking, we wanted to check out one day later than our date. When we called host over the phone he promised us that we can stay one day extra and balance of payment would be settled on check out time. He even assured us by email. But to our shock, we forced to get out of the apartment day before we were suppose to leave. We were told by host that place has to be vacant he does not care whether we stay on road or where ever we go. We also found out that he was not owner of the apartment he was only sub ranting it. It is hard to explain what kind of trouble we had to face in a strange country without knowing any body. I informed airbnb about every thing and even offered them to show their host's emails as a proof. It is all most one and half month now, till today there is no response airbnb.
My advise to every body- Don't take risk, STAY AWAY FROM AIRBNB. I seriously believe airbnb kind of businesses must be closed down ASAP.