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Absolutely horrible website.
Their phone number and everything imply that they operate in USA. However when you order smt - you learn that it was shipped from Hong Kong.
Websites states that they have easy returns blah-blah but then you learn that it cost 14.99 USD that you have to pay on top of your purchase to return smt from USA. Plus, after carefully reading all the fine print it seems that they will deduct more from the original amount paid cause they need to cover original shipment cost from HK to USA.
Given that during selection and checkout it does not clearly states that that's an international shipment and returns aren't free - it is very easy to fall for it and think that it will be a painless return.
NEVER AGAIN! Stay away from this company.
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They invited me to review, didn't like what I wrote, and had my review removed from Trustpilot -...
Had entered presription, but was not copied well into the order. Now stuck with with useless...
Hello Alice,
Thank you for your feedback. I am so sorry that you had disappointing experience with us and I apologize for all the inconvenience caused.
To be able to further assist you, kindly provide your order ID or the email address you used when you placed the order.
I hope to hear from you soon.
Sincerely,
Ellen
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UPDATE: I appreciate your effort providing your order details. I have sent you an email, kindly please check. I appreciate your patience.
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UPDATE: I wanted to get in touch again, as I didn’t hear back from you after my last email. I just wanted to confirm if you have received it. If not, you can also check your spam or trash folder, as sometimes our emails end up there or your spam filter may have intercepted our automated emails.