Alice A.

App won't scan the back of my Driver's License.
I googled it before contacting Support and apparently, this is a common issue.

I wasted an entire day chatting in the App and emailing with representatives at: help@ instacart.com that literally had no idea what they were talking about. It was completely ridiculous. My first email to Support was 5 hours ago. I am still trying to get some help.

I was told in the Chat App that they couldn't help me and to contact email at: help@ instacart.com support, so I contacted them with all of my information and screenshots of the chat, explaining that the App was not scanning the back of my ID. Their response was to please give them information to let them know what I needed help on. Really? Nice work. So I copied and pasted my first email, and their response was that they couldn't help me and to contact Chat support within the App. Give me a break.

Jaspartep in the App chat sent me same link over and over and over again - when I told him over and over and over again that this link only asked for my phone number to send the App to and asked if they were telling me I needed to download the App again I was told, "No" - Apparently Jaspartap seems to think you can submit your Application online without the use of a phone or an App. He has no clue how the site actually works and has no business offering support to potential employees who need help. He also instructed me to remain calm, which was ridiculous gaslighting and a completely unnecessary comment. He assured me that he would not go anywhere until my problem was solved, but in actuality, he instructed me to complete my application online using a computer (which is not possible), gave me a 1-888 number to call that is not even in service, and refused to reconnect me with the Specialized Department that I had been disconnected from earlier and was my very first request to him and the only reason for connecting to the App Chat again. He then later suggested I try uninstalling and reinstalling the App, just as I asked him about 30 minutes prior and he said "No" to. These people are completely worthless.

My two subsequent Chats in the App requesting to please be reconnected with the Specialized Department I was disconnected from earlier resulted in being told "one moment please" then the representative ending the chat after about 10 minutes of waiting.

Third subsequent App chat now with Ronie, who says his name is "Ronnie" is resulting in 27 minutes into the chat him asking me "Why do you want to scan your ID" lol - Really? Nice work. And still 27 minutes since I asked to be connected to his Supervisor that he will not do it and is just sitting there with me "holding". Its' now been 34 minutes into this chat with Ronie and he still will not reconnect me with the department and is still rattling off the generic tips that I've already OBVIOUSLY tried as explained in all of my earlier chats and emails that are not working. I was finally transferred to Johan L., who says his name is Sebastian and 54 minutes later am told he cannot help me. He is now transferring me to Mayank S. Who undoubtedly won't be helpful in any way. I will be sure and update this review if I receive any actual help on this. Update: 68 minutes in and she asked for email address, then ended the chat. WORTHLESS! ALL OF THEM!

This place is ridiculous and provides the lowest level quality of support I have experienced in years.

I talked to 8 or 9 different App chat representatives and have either given bad info that doesn't help or is completely false or they just straight-up hang up on me for absolutely no reason whatsoever. I am literally just sitting here waiting and they don't transfer me and end the chat after a while.

Word to the wise:
Don't waste your time! Support is completely worthless!
Move on and get a job with a company that is actually worth your time and has proper Support.
This place is NOT it!

This site is very easy to use and ships quickly. They will contact your vet for you to confirm information, which is helpful. I've had to order heartworm meds from them when my local vet sold out and was glad to be able to do so.

WORD OF ADVICE TO ALL APPLICANTS BEFORE SUBMITTING THEIR KNOWLEDGE QUIZ:
Run all of your work through www.turnitin.com and make sure it's <15% or you will be rejected.

I worked for hours on my Application and essays for the Knowledge Quiz just to get rejected for plagiarism! I enjoy writing and write very well and had no intention of plagiarizing anything - If so, I could have just copied and pasted articles and been done in ten minutes rather than spending hours rewriting everything I researched.

Had I known they would have run my essays through Turnitin looking for <15%, I would have done the same and adjusted my essays accordingly.

Sorry, but when writing about Braxton Brigg's life history, you're bound to get some of the same wording as far as dates and battles go! Had I known about this 15% rule via Turnitin, I would have added a few more paragraphs to my work until the essay as a whole was <15% before submitting it.

And when writing about how Dialysis works, you're naturally going to write the same blood component names and same medical and biology terms, as well... Again, I cited my sources and reworded every single sentence. I could have easily added more words and paragraphs to my essay on this until I got it down to less than 15% on Turnitin before submission.

I am highly disappointed in the way this turned out.
I wasted hours on this when I could have been working on another site making money.

Tutor support was friendly and helpful.
I suggested that they make applicants aware of this 15% rule and to let Applicants know that they need to create a Turnitin account and run their work through it to make sure it is <15% before submission.
I also asked for a second chance now that I am aware of this 15% rule on Turnitin, but I have not received a response as of yet.

I sincerely hope this helps any future applicants who choose questions on the Knowledge Quiz that are fact-based and bound to have the same words, dates, and places. Even if you cite your sources on this and reword every single sentence you type, you must be <15% on Turnitin which means you simply need to add more paragraphs and make your essay longer to get it below this threshold.

Good Luck!