Alfredo L.

I purchased some boots on line. When I went to pick them up, I decided to open the box before taking them. The boots were all scuffed up and stained with oil. When I asked if I could reorder them, the employee stated we can, but the odds of them to be in better shape are slim to none. When I asked to reorder them, they wanted the 20% coupon I had used when I ordered on line. Of course I did not have it anymore. They clearly saw that there was a 20% discount applied, but would not honor it. I ended up returning the item. Now I have a credit card of a store I probably won't be shopping at again.

I had to cancel my original booking due to the COVID-19 pandemic. I knew there was a $35 charge for canceling the flight. But after looking at flights for a make up trip, and after spending several hours looking for a flight, I was charged an additional 535 aside from the grand total, which I was never told about. I have tried to get someone to help me and I keep running into people that I cannot understand and will not do anything to help. The confirmation email clearly states to my total. But just fly claims that there is an additional 535 That needed to be collected. This is ridiculous because I was never informed of this charge. I try to speak to a manager or supervisor and they just keep telling me that a customer representative will help me. So every time I speak to someone I have to start all over and explain every single thing that I have dealt with with previous representatives. Today I spoke to a customer representative who stated, That he will be the last representative that I speak to regarding this matter. That there is nothing anyone else can do for me, that he has already explained the policies. But it just seems that they just don't understand that the reason that I am upset, is about an additional 535 charge to me without my consent. I am not sure what else to do at this point. But I know that I will never ever, Use this website to book again. They stayed in their email all because of the pandemic we want to help our customers. But in reality I think it's nothing more than finding a way of making another dollar. They tell me that they can't even see my confirmation email with the total price is on their end. You got to be freaking kidding me, that you cannot see the email where it clearly states my grand total versus, the extra$535 they are charging me. I am not sure if anyone else has gone through this issue. But I do hope that there is not. Because this has been a freaking nightmare and every time I speak to them all I am left with, is a freaking headache.