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alex s.

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1 Review by alex

Crisis Text Line

  • Crisis Text Line

“Horrible supervision”
1/8/21

As a volunteer crisis counselor, this organization has good intentions but horrible supervision. The supervisors constantly tell you to rush through each conversation... EVEN WHEN THERE ARE NO TEXTERS WAITING IN THE QUEUE! They rather you finish each conversation within 45 mins than to actually take the time and effort with the texter, who is in crisis. Each texter is experiencing different levels of crisis, so rushing a counselor with the conversation sounds very uncaring.

Update: Isabel's response as a supervisor claims they don't rush the volunteers. Lucky for me I kept the email from last year and uploaded the picture to prove her wrong.

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alex Has Earned 33 Votes

Alex S.'s review of Crisis Text Line earned 33 Very Helpful votes

alex Has Received 1 Thank You

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Kevin S. thanked you for your review of Crisis Text Line

“Thanks for your post and couldn't agree with you more. I find their supervisors to be horrible. Isabel is just trying to protect her job”

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