Alex S.

I ordered my cat's regular prescription food thru Chewy. I received a confirmation email that my package was delivered. I contacted the delivery company who emailed me saying they accidentally dropped my package off at a wrong address. I contacted Chewy who told me my package was still in transit. Well it's been a few days and Chewy has not sent me my order and their phone number on the website does not work.

Having over 20 years of experience dealing with people, including helping those with mental illnesses, suicide prevention, and youth programs, being a volunteer here is not ideal. Many "supervisors" tell you to rush thru conversations. They use a formatted robotic script and when you go off script, a supervisor pops up and tells you to get on track, even after you receive numerous thank you's from the texters.