I understand that the hotline is NOT a substitute for therapy. But I text them often, once a week maybe once every two weeks. Every single time I text they read through my previous messages and say "well have you used those coping skills?" YES? And those obviously didn't work and that's why I am texting you. I also explain that when I text them I am at work which is why it is hard for me to do my coping skills. They just say "have you looked for a therapist, we can't help you the way you need to be helped." Seriously? All I am asking for is for you to be a little compassionate for like 10 minutes.