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I only shop at B & H for my photography gear needs. Buying something is really easy.
I only have three things that I don't like:
1. The photos posted for professional gear are abysmal; no quality control seems to be applied, and the reason this is a problem is that other people looking to buy that gear will be taught that bad photos are great. That's bad for photography.
2. Shipping. Takes too long to get an order unless one forks over a ridiculous amount of money. We already spent a ton on the gear, so we sort of need a break in shipping since there are no local stores anymore.
3. I get charged extra money for returning something. That's just predatory and unnecessary. If something isn't marked clearly, and it turns out to be the wrong item for what I need, I shouldn't be charged for sending the item back in its original packaging unharmed. I would understand being charged if there's damage to the product but when no damage was done, it is not cool to be charged extra.
No support for members who are bullied on their community forum. I was bullied for several months by two moderators, and KelbyOne sided with the bullies.
Tip for consumers:
Start with the class called "Beginners Start Here" if you are new to photography. It is a great introductory class, and will help you get started without overwhelming you.
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Thank you for your orders and this feedback. Product images on our site come from our suppliers and our internal product photo studio. Image quality is very important to us, but it's balanced with ease of loading across a variety of browsers and customer connections ranging from super-speedy to snail-like.
We make every effort to ship the say we receive an order as long as it gets to us before the daily cut-off time. Thereafter the speed of delivery depends on which shipping method a customer selects, and the shipper. Most items can be shipped with free shipping within the "lower-48" US states and speeder rush service is available, at a higher s&h fee.
There is no charge tor return an item unless it does not conform to our return policy, Then, k a restock fee may be applied. If the reason for teh return is our error or a product is defective out-of-the-box, we include a pre-paid return label for the customer's convenience. -- Henry Posner / B&H Photo-Video