I placed an order on July 3,2014. The product was paid via Paypal, it has been two weeks and Tropical Traditions has not authorized the shipment. I called them several times, in addition to sending them several email with copies of the Paypal receipt. They answered requesting me to call them. That's a joke because they never answer the phone. We leave messages that are totally ignored. Very frustrating! Their customer service is below satisfactory. Be careful if you ever decide to purchase from Tropical Traditions.