Alberto V.

I had few requests for work last September, October and November 2021. The customer appeared verified to some extent. I successfully completed the job, got a positive score (as you can verify) and got paid. It looks like once the customer got the programs, closed the account as he did not need it anymore. Months later, in April 2022, I tried to withdraw funds and, to me surprise, they locked the funds the day after "due to issues with the customer". Freelancer did not prevent the customer from offering. They did not tell me about the risk. Freelancer was quiet until the day after I tried to get my money. It has been a painful process with many explanations and complaints. Freelancer does not let contractors and employers talk directly nor exchange contact details. At the end, I had to investigate who the customer really was, talk to him and ask him to re-open the account (must be exactly de same) complete the verification process. It was yesterday (June 18th) when I had to ask Freelancer to release the funds. They did not have the honesty/fairness to do that themselves.

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