Alan B.

Our ad agency has a global non-profit client who was sending out thousands of mailers at Christmas time 2018. They depend on donors' giving each year end to make it possible to supply clean water to those in need in 3rd countries each year. We placed an order early, back in November, to ensure that we gave GotPrint plenty of turn-around time.

Promised delivery day after promised delivery day kept coming and going... Rather than just tell us they couldn't get to our projects in time to go out ahead of Christmas, GotPrint customer support kept stringing us along saying they apologized, we'll get it to you the next day or in two days, which didn't happen until Friday, Dec 21. Furthermore, we asked for a morning delivery, but they arrived mid-afternoon, so we had no man time available to complete the project in time for our Christmas mailer! All of their stringing along prevented our team from using another vendor for this client's projects. It's costing us thousands of dollars with our client, and GotPrint has not offered to reimburse us for a penny of it, only strung us along until we were hopeless! I highly recommend NOT using GotPrint, as we no longer will.