Aimee P.

I ordered a piece of art for a gift. Within 15 minutes I realized I ordered the wrong print and tried to cancel online. I wasn't able to so I contacted Overstock via chat. I was ASSURED that because it didn't ship that I could order the correct print and the original order would be canceled. The service rep named Cooper wrote: "No need to worry your item is not yet shipped it will be cancelled." Based on the chat up to that point I wasn't confident that would happen. So I logged in today and what do you know? It shipped. Good thing I didn't order the other print yet. So I started a new chat. They said they will "try" to reroute the package. I'm willing to bet it will be delivered. Then I have to deal with the hassle of returning, and I'm sure they will try charge the return shipping to me even though I've been told I won't have to pay. A note to Overstock Management - as a customer I would like a DEFINITIVE answer if it's canceled - not "we will talk to shipping" or "it will take a couple of days to confirm" or "we will TRY to reroute." I don't want to be told that I "don't have to worry" and then the exact opposite of what I was told happens. I fully expect the package will be delivered. And that I will have to deal with the hassle of sending back the package. Needless to say, I won't be ordering from Overstock.com again. I've had nothing but good experiences with other comparable online companies. I will be ordering the right print from one of them.