Aimee M.

For 2 days I have been trying to place an order online with Murad. The website gets stuck saying loading, but will not proceed forward for me to place my order. I have been using these products for several years now. Called customer service today, tried placing my order as listed in my cart & was 1st told supervisor approval was needed. Secondly, I'm told I don't qualify for a free gift, even though my cart says otherwise. So I ask the rep, can you talk to your supervisor again, and he denies my request and tells me no. So I told him, I know this is not your fault, but he still offered no additional solution, just said he can't place my order. I get it, I was only trying to spend $115 dollars & apparently a compromise, with me as a buyer, is not worth the extra step or his time. What is $115 not spent, nothing to this company. But, I will not continue to use their products and I will make sure to share my negative experience on FB, other social media platforms, etc. Hope others will read my comments and choose another company to purchase from, Good bye Murad!