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Continue2: After I reported the issue to consumer-protection; noon customer services contacted me and collected the mobile to solve the issue.
They done great job but too much time it took around month started from report the problem until they solve the issue (they solve the software issue in the mobile)
Products used:
Same mobile but after solve the software issue
Very bad after-sale services, Don't recommend Noon, they are not supportive after-sale services. I bought a mobile phone fulfilled by them and the mobile phone has software issue and when I contact them they inform me that the warranty not covering software issues, you can go to serves center to repair it. I am a customer of for amazon more than 10 years and I haven't faced such an argument ever, if I bought this mobile from a shop; the shop will repair it for me or send it to customer services, please be aware of Noon, not recommend at all and it will be my last time buying any thing from them.
Continue: I went to the HUAWEI customer services center and they informed me that this mobile is not UAE version and the warranty shall be through noon and they confirmed that the software issues are covered in the warranty.
Tip for consumers:
Very bad after-sale services, Don't recommend Noon, they are not supportive after-sale services. I bought a mobile phone fulfilled by them and the mobile phone has software issue and when I contact them they inform me that the warranty not covering software issues, you can go to serves center to repair it. I am a customer of for amazon more than 10 years and I haven't faced such an argument ever, if I bought this mobile from a shop; the shop will repair it for me or send it to customer services
Products used:
Mobile phone
Hi Ahmed, Would you please be kind enough to share your order number or more information through our customer service channels so we can investigate further:
Call 80038888 in UAE, 8001160210 in KSA and 16358 in Egypt.
Live chat
Email care@noon.com for KSA & UAE or egypt@noon.com for Egypt.
On social - we’re on Facebook, Twitter, Instagram, Reddit, and Linkedin
And We'll get in touch with you to solve any issue you're facing. We are always here to help. Shukran!
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Hi Ahmed, We'll surely share this with the team for a better shopping experience in the future. You can always reach out to us by a direct message on Facebook, Twitter or any other customer support channels if you need any further assistance. We are always here to help!