Adam H.

If I could put zero stars, I would!

Our trip was a disaster from the start.
1. The flights changed to a different airline and an earlier departure. We were not told and missed our flight.
2. We had to spend £175 out of our tight budget on food and drink for our family of 4 at the temporary accommodation we were put in. We were supposed to be heading to an all inclusive hotel so had not budgeted for this. £125 compensation promised but not received.
3. Landed in Antalya, transfers had not been changed. Another £80 out of our budget. We were promised we would get it back, still have not received it.
4. Got to the hotel. Website stated it's English speaking. It's all Russian and Polish. Not even the staff speak English. Entertainment is in Russian, Polish and Turkish.
5. Olivia Stead, our travel rep was rude and then plain ignorant by ignoring all emails.
6. Transfer back to airport was not changed to match new return flight. We missed it. Had to organise it ourselves.
7. Our luggage, which we had already paid £110 for was not added to our new flight. We had to pay 270 euros to bring it back.
8. All emails have been ignored and no promised compensation or refunds have been issued.

Travel Republic destroyed our holiday. It was the holiday from hell and not one single person there, especially Olivia Stead, cares. Our sons were devastated because we could not afford the promised excursions and being stuck in a hotel they could not enjoy due to the language barrier made it worse and we were all stressed beyond belief.
Getting home was the best part of our entire trip.

I will avoid this company like the plague and would recommend everyone else do the same.