Abs F.

I have ordered two vacuum cleaners from this company upon arrival the vacuum cleaner had missing parts, had hair on the hose pipe and broken. Although, the item I ordered on their website mentioned it was new with damaged / missing box but the item is new.

This was far from what's stated, it was an substandard used product which was dirty, filthy and full of hair in the hose pipe.

Returned the product however, finding it very difficult to get the refunds now.

Still chasing the company for refunds with lack of real communication and no customer service phone available or complaint handling process.

Would strongly recommend to think twice before buying on this website.

Went to hoover and bought a new item as stated.